At Vintorra, we want you to be fully satisfied with your purchase. If something isn’t right, you can request a return or exchange. To ensure a smooth process, please review our policy carefully.
Return & Exchange Window
- Requests must be placed within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags intact.
- Items received after the 7-day window will not be eligible.
Exchange Policy
- Exchanges are allowed only for size or color issues.
- All exchanges are subject to stock availability.
- Only one-time exchange per order is permitted.
- If the required size or color is unavailable, we will issue store credit.
Refund Policy
- Refunds are available only for prepaid orders.
- Cash on Delivery (COD) orders are non-refundable; only exchange or store credit will be provided.
- Refunds are processed after the returned product passes our quality check.
- The amount will be credited to the original payment method within 7–10 business days.
- Shipping and COD charges are non-refundable.
Return Shipping
- We arrange reverse pickup for most locations.
- If reverse pickup is unavailable, customers must self-ship the product to the address provided by our support team.
- In case of defective, damaged, or incorrect items, Vintorra will bear the shipping cost.
- For size or color exchanges, shipping charges will be borne by the customer.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Discounted or Sale products
- Innerwear, socks, and accessories
- Customized or personalized items
- Products marked as “Final Sale”
How to Initiate a Return or Exchange
- Contact our support team at [your email/WhatsApp number] within 7 days of receiving your order.
- Share your order number, product details, and reason for return or exchange.
- Our team will arrange a pickup or guide you on how to self-ship.
- Once the product passes our quality inspection, we will process your refund, exchange, or store credit accordingly.
Important Notes
- Products returned without prior approval will not be accepted.
- If the returned item fails the quality check, it will be sent back to the customer at their expense.
- Store credits are valid for 90 days from the date of issue.
- Vintorra reserves the right to reject returns or exchanges in cases of misuse of this policy.
Need help?
Contact us at info@vintorra.in for questions related to refunds and returns.